Shipping Policy
At The Camp Store, we're excited to share our apparel and accessories with customers near and far! Whether you're shopping with us from right here in the United States or from across the world, we want you order to arrive safely and be ready for all your adventures.
Order Processing
All orders are carefully prepared and packaged with care. Please allow 3-7 business days for order processing before your items ship. Processing times may vary during busy seasons, holidays, or periods of high order volume.
Shipping within the United States
We offer shipping throughout the United States. Available shipping methods and shipping costs will be displayed at checkout.
Delivery times begin once your order has shipped and are estimates only. While we do our best to ensure timely delivery, delays caused by carriers, weather, holidays, or other circumstances beyond our control may occur.
International Shipping
We are happy to offer international shipping to customers around the world! Shipping availability, rates and estimated delivery times will vary depending on the destination.
International customers are responsible for any applicable customs fees, import duties, taxes, or other charges imposed by their country. These fees are not included in the purchase price or shipping cost unless otherwise stated. If the shipping fee exceeds what what was charged at checkout, the customer will be contacted for additional fee payment.
International shipments may experience additional delays due to customs processing or local delivery services. Unfortunately, we cannot guarantee specific international delivery dates.
Shipping Rates and Tracking
Shipping rates are calculated at checkout based on destination, weight and shipping method.
Once your order has shipped you will receive a shipping confirmation and tracking information when available. Please allow time for tracking updates to appear in the carrier system.
Incorrect Addresses and Delivery Issues
Please double-check your shipping address before completing your purchase. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist you, but changes can not be guaranteed once the order has been shipped.
If your package is marked as delivered but you have not received it, please check with household members, neighbors or your local carrier before reaching out for assistance.
Lost, Delayed, or Damaged Packages
We understand how exciting it is to receive a new order! If your package is delayed, lost or arrives damaged, please contact us at courtney@campjeannedarc.com with your order number and it's relevant details. We will work with you to help resolve the issue.
Once an order has ben transferred to the shipping carrier, delivery timelines and transit conditions are generally outside our direct control.